Refunds and Returns

At Weshshops, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward refund and return process. Please read our policy carefully to understand the conditions that apply.

Eligibility for Refunds

Refunds are eligible if the following conditions are met:

• The product is defective, damaged, or incorrectly shipped.
• The product must be returned within 30 days of receipt.
• The item must be unused and in the original packaging.

How to Request a Refund

If you are eligible for a refund, follow these steps:

• Contact our customer service team at info@weshshops.com or call us at +254 724 118229.
• Provide your order number and details of the issue.
• Our team will review your request and guide you through the return process.

Processing Time

Refunds will be processed within 10 business days once the returned product is received. The refund will be credited back to the original payment method used for the purchase.

Exceptions

There are some exceptions to our refund policy:

• Items on sale or clearance are not eligible for a refund.
• Customized or personalized products are not eligible for a refund unless defective.

Exchanges

If you received a damaged or defective item, we can offer an exchange. Please follow the same process as for refunds, and we will ship a replacement product to you at no extra cost.

Contact Us

If you have any questions or concerns regarding our refund policy, feel free to contact us:

• Email: info@weshshops.com
• Phone: +254 724 118229